Frequently Asked Questions

Balloon FAQ's ūü§Ē

How do I order balloons?

Oh my gosh, we are so thrilled to work with you!!!
Step 1, fill out our online inquiry form with all your event details.
Step 2,  one of our stylists will call you within 2-4 business days. If you need to hear from us sooner, please call 615-964-1433. (For budgets equal to or greater than $1000, we strongly recommend a site visit. Site visits are $150 - This is a non-refundable fee and does not reserve your date; however, 50% of the site visit fee is applied to your balance due.  The site visit provides you with a digital rendering of your artwork, color swatches and tiered pricing within your budget.)
Step 3, after all your questions are answered and you’re ready to order, we can process your payment over the phone or via credit card invoice.
Step 4, pick up your order/receive your delivery/marvel at your installation at the date and time you schedule with our balloon stylist.
Step 5, enjoy your gorgeous balloons!!! And tag us in your instagram pics @thepaintedballoon and #thepaintedballoon :)

Can my balloon be customized?

Of course‚ÄĒ personalization is our specialty! Fiona, our owner, is a hand letterer and can write/draw almost anything on your balloon, no matter the size. We have many color options for you to choose from for the lettering.¬†

Can I choose my own tassel and balloon colors?

Yes, our bespoke balloons are made to your liking.  Not all colors exist in balloons (Pinterest, you liar!!), so our color mixing skill come in handy when we create custom color balloons just for you!

Do you deliver?

Yes we do. We service all of South Shore Massachusetts. Delivery is priced according to location and time. On site balloon styling and installation is also offered.  We have a minimum $15 delivery fee regardless of distance.  The delivery fee is calculated based on the distance from our HQ (located in Scituate Harbor 02066) to your event location at $3 per mile.

Balloon delivery is offered to Scituate, Norwell, Cohasset, Hingham, Hanover, Marshfield, Duxbury, Weymouth, Pembroke, Abington, Rockland, Plymouth, Kingston, Bridgewater, Braintree, Quincy, Cambridge, Boston, Cape Cod and beyond!

What kind of balloon do you use?

We use the highest quality balloon available.  Our latex balloons are treated to extend the life from 18-24 hours to 2-14 days!*  Your jumbo balloons could last up to 3 months and we've even heard of mylar balloons lasting 4 years!* Installations last anywhere from 1 day to 3 months.*

*We cannot actually guarantee your balloons will last at all once you leave our shop or we drop them off to you, as you might walk into a pokey awning, rest your balloons against a hot wall/car, get scared and let go, leave them in the cold/hot, over-expose them to the elements, forget them in your car, or someone could simply steal them from you.  Helium is very sensitive to extreme heat and cold: this means the life span of your balloon could be effected by the temperature of your house or the weather outside.  If we pop you balloon, we will replace it.  If you/someone else/mother nature pops/loses/steals/destroys/damages/pokes/bites/lets go of your balloon, The Painted Balloon is not held responsible.

Can you refill my balloon?

Latex balloons are only able to be filled with helium/air one time. As soon as the balloon is blow up and exposed to the elements, the decomposition process has begun.

Mylar foil balloons are refillable, although we are not accepting them at this time.

I already have balloons, can you fill them?

We have chosen not to fill outside balloons, because we cannot guarantee the quality. ¬†Some of those Amazon balloons only float upside down ūüôĄ

Do you have a storefront?

We do not have a public storefront at this time.
Pick up is available at our dear friend's Flower and Festivities (35 Front Street, Scituate MA 02066).  

What other services do you offer?

Have you seen our tassel installations? Equally as stunning as our organic balloons installs, these offer a unique backdrop or art piece for your next event. Enjoy incorporating your logo on a balloon or even your logo made out of balloons! From Corporate events, product launches, publicity, christenings, weddings to engagements, we do it all and look at each concept individually.

What is your cancellation policy?

All balloon sales are final. 

Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however, no refund will be given. Orders canceled less than 30 days from the event are not eligible for cancellation, with no exceptions. Refunds are not provided on any orders.

For Custom Installation Orders:

If you need to reschedule your booking, you must do so at least one week prior to your event date and I would be happy to apply your deposit to a future booking. Cancellations less than one week from your event are no longer eligible to be rescheduled. Deposits are non-refundable.

Grab & Go Orders:

If you need to reschedule your booking, you must do so at least one week prior to your pickup date.